Play Responsibly with bed11

At bed11, we believe that gambling is a form of entertainment and should only ever be enjoyed as such. We are fully committed to responsible gaming and take our duty of care to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond very seriously. Our platform is designed with a range of practical tools to help you stay in control of your gambling activity at all times.

Responsible gaming at bed11 is not just a policy checkbox — it is built into the way we operate. We actively monitor player activity for signs of problem gambling, provide easy access to self-management tools, and train our support team to handle responsible gaming requests with sensitivity and speed. If you ever feel that gambling is no longer enjoyable or is causing stress in your life, we urge you to use the tools available on this page or contact our support team immediately.

The bed11 platform is strictly for adults aged 21 years and above. This age requirement is not merely a formality — it is a firm policy enforced at every stage of the player journey, from registration through to payment processing and account management. Bangladesh law and responsible gaming best practice both require that gambling services are not made available to persons under the legal adult gambling age.

During registration, bed11 requires players to confirm that they are 21 years of age or older. Where there is any doubt about a player's age, bed11 reserves the right to suspend the account and request certified proof of identity and age before allowing any further activity. Any account found to belong to a person under 21 will be closed immediately and all funds returned in accordance with our Terms and Conditions.

One of the most effective ways to manage your gambling is to set a deposit limit on your bed11 account. A deposit limit caps the maximum amount you can deposit over a defined time period — daily, weekly, or monthly. Once a limit is active, it cannot be increased immediately; any request to raise a deposit limit is subject to a mandatory cooling-off period to protect you from impulsive decisions made in the heat of the moment.

Deposit limits apply across all payment methods supported by bed11, including bKash, Nagad, Rocket, and Upay. To set or update your deposit limit, contact bed11 support via the email shown in the footer of this page. Our team will process your request promptly and confirm the limit that has been applied to your account.

A time-out is a short break from gambling that you can request at any time. Time-out periods on bed11 range from 24 hours to 6 weeks. During a time-out, your account remains open but you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed normally. A time-out is the right tool if you feel you need a short breather — perhaps after a particularly long session or a period of high-stakes play.

Reality check reminders can also be enabled on your account. These are on-screen notifications that appear at regular intervals during a gaming session — every 30, 60, or 90 minutes — reminding you how long you have been playing and displaying your net session profit or loss. Reality checks help you stay anchored to your spending decisions and avoid losing track of time while playing cricket betting or live casino games on bed11.

Self-exclusion is available for players who feel they need a longer, more formal break from gambling. Unlike a time-out, self-exclusion is a serious protective measure that closes your access to the bed11 platform for a defined minimum period. bed11 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanently. During a self-exclusion period, bed11 will take all reasonable steps to ensure that you cannot access the platform, including blocking attempts to re-register under a new account.

To activate self-exclusion on your bed11 account, contact our support team via the email address in the footer of this page and state clearly that you wish to self-exclude and for how long. Our team will process your request with the highest priority and confirm when the exclusion has been applied. Any positive balance in your account at the time of self-exclusion will be withdrawn to your registered payment method.

Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the warning signs early — in yourself or someone close to you — is the first and most important step toward getting help. Below are some of the most common signs that gambling may be becoming a problem:

Gambling should be an enjoyable pastime, not a source of stress or financial strain. Here are some practical tips to help you maintain a healthy and balanced approach to gambling on bed11:

• Set a budget before you play and stick to it — decide in advance the maximum amount you are comfortable losing, and stop when you reach it.
• Treat winnings as a bonus, not as income — never rely on gambling to pay for living expenses or planned purchases.
• Take regular breaks — step away from the screen at least every hour, and avoid playing when you are tired, stressed, or upset.
• Only gamble for entertainment — if you are playing purely to make money or to solve a financial problem, that is a warning sign worth taking seriously.
• Keep gambling in proportion — make sure gambling is one small part of your leisure time, alongside other hobbies, social activities, sport, and family time.

If you feel that gambling is becoming a problem — for yourself or someone you care about — the most important step is to talk to someone. bed11's support team is available around the clock, every day of the year, including during Eid, Pohela Boishakh, and other public holidays in Bangladesh. Reaching out costs nothing, and our team is trained to listen without judgement and to connect you with the practical steps that can help. You can contact us using the email address displayed at the bottom of every page on the bed11 website.