bed11 Privacy Policy — Your Data, Protected

This Privacy Policy ("Policy") applies to all users of the bed11 platform, including visitors to the bed11 website and registered players across Bangladesh. bed11 ("we", "us", "our") is the data controller responsible for the personal data you provide when you register, deposit, play, or otherwise interact with our platform. This Policy describes the types of personal data we collect, the purposes for which that data is processed, how we store and protect it, and the rights available to you in relation to your personal data.

By using the bed11 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, you should not use the bed11 platform. Please also read our Terms and Conditions, which govern the overall use of the bed11 platform and are incorporated into this Policy by reference.

bed11 uses the personal data we collect for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile on the bed11 platform.
• Payment processing — to facilitate deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests back to your mobile wallet or card.
• Compliance and fraud prevention — to meet our KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, detect and prevent fraudulent activity, and respond to requests from regulatory authorities.
• Responsible gaming — to monitor player activity for signs of problem gambling and to apply self-exclusion, deposit limit, or time-out measures when requested or when required for player protection.
• Customer support — to respond to your queries, resolve disputes, and provide assistance when you contact bed11 support via email.
• Platform improvement — to analyse usage patterns, diagnose technical issues, and improve the overall performance and user experience of the bed11 platform.

bed11 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between you and bed11 (i.e. to operate your player account, process payments, and deliver the services you have registered for).
• Legal obligation — processing necessary to comply with applicable laws and regulations, including KYC, AML, and responsible gaming requirements.
• Legitimate interests — processing carried out in bed11's legitimate business interests, such as preventing fraud, improving platform security, and analysing usage to enhance services, provided those interests are not overridden by your rights.
• Consent — where you have given explicit consent for a specific processing activity, such as receiving promotional communications from bed11. You may withdraw consent at any time by contacting bed11 support.

bed11 does not sell your personal data to third parties. We do not share your personal data with advertisers, data brokers, or unaffiliated commercial organisations. Your data is shared only in the limited circumstances set out below, and only to the extent necessary for each stated purpose.

bed11 may share your personal data with the following categories of recipient where required to deliver our services or to comply with our legal obligations:

bed11 facilitates deposits and withdrawals through third-party mobile financial services and card networks operating in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, the relevant transaction data (including your mobile wallet number or card details) is transmitted to the applicable payment processor. Each payment processor operates under its own privacy policy and terms of service, which govern how they handle the data you share with them directly.

bed11 does not store your full card number, CVV code, or bank PIN. Payment credentials are handled entirely by the respective payment processor using their own secure infrastructure. bed11 retains only the transaction reference number, amount, date, and outcome (success or failure) for accounting and dispute resolution purposes.

bed11 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files stored on your device. The types of cookies used by bed11 include session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a defined period), and functional cookies (which remember your language and display preferences).

Most mobile browsers and Android/iOS devices allow you to control or disable cookies through your device settings. However, disabling cookies may affect the functionality of certain features on the bed11 platform, including the ability to stay logged in between sessions. bed11 does not use third-party advertising cookies or share cookie data with advertising networks.

bed11 retains your personal data for as long as your account is active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically, financial transaction data and KYC documentation are retained for a minimum of five (5) years following the closure of your account in accordance with standard anti-money laundering record-keeping requirements. Usage and technical data may be retained for shorter periods where it is no longer needed for the purpose for which it was collected.

When personal data is no longer required for any of the purposes described in this Policy and the applicable retention period has expired, bed11 will delete or anonymise it in a secure manner. Anonymised data (from which all identifying information has been irreversibly removed) may be retained indefinitely for analytical and statistical purposes.

Subject to applicable law, you have the following rights in relation to the personal data bed11 holds about you:

• Right of access — you have the right to request a copy of the personal data bed11 holds about you and information about how it is processed.
• Right to rectification — you have the right to request correction of inaccurate or incomplete personal data that bed11 holds about you.
• Right to erasure — in certain circumstances, you have the right to request deletion of your personal data, for example when it is no longer necessary for the purposes for which it was collected and there is no overriding legal obligation to retain it.
• Right to restriction of processing — you have the right to request that bed11 restricts the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to object — where processing is based on bed11's legitimate interests, you have the right to object to that processing. bed11 will cease the relevant processing unless bed11 can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact bed11 support using the email address displayed in the footer of this page. bed11 will respond to all valid privacy requests within a reasonable timeframe. We may need to verify your identity before processing your request.

bed11 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the bed11 platform, secure server infrastructure with access controls, and internal data access policies that limit access to personal data to authorised personnel only.

While bed11 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. bed11 cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for keeping your own account credentials secure and for notifying bed11 immediately if you suspect any unauthorised access to your account.

The bed11 platform is strictly for adults aged 21 years and above. bed11 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the bed11 platform or provided us with personal data, please contact bed11 support immediately using the email address in the footer of this page.

bed11 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised "Last Updated" date. In cases of significant changes that affect how we process your personal data, bed11 may also notify registered players by email or via an on-platform notification.

Your continued use of the bed11 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how bed11 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bed11 handles your personal data, please contact our support team using the email address shown in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe. Please include your registered mobile number or account username in your message so we can locate your account and respond accurately.